Refund Policy

Refund Policy – Alpha One Enterprises

1. Introduction

At Alpha One Enterprises, we value our customers and ensure a smooth refund process. This policy explains how refunds are handled. Refunds will only be applicable under the following conditions:

1. Eligible Refund Situations

1. Order Cancellation Before Dispatch
   • Orders can be cancelled and refunded only before dispatch
   • For cancellation requests, customers must contact us immediately
2. Item Unavailability at the Time of Packing
   • If any ordered item is unavailable during packing, we will contact the customer and offer:
     • A suitable alternative, or
     • A refund for the unavailable item

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After the order has been dispatched
• Orders returned due to customer-related reasons such as:
  • Incomplete address
  • Invalid address
  • Not answering courier phone calls
  • Customer unavailable for three delivery attempts
  • Not collecting the parcel from Rathimeena office for more than 10 days
• Transit delays caused by third-party courier services
• Transit damage claims
• Once a refund is approved, the amount will be credited to the original payment method within 7-10 working days.

3. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once the order has been dispatched, cancellation is not possible

4. Contact Us

For any privacy-related queries, contact us at:
Email: [ alphaoneenterprisess.pdkt@gmail.com]
Phone: [+91 88255 64852]
Instagram ID: [alpha_one_enterprises]

MANAGED BY MS SHIFA STORE/MOHAMED SULTHAN SHAJAKHAN